The Painex Clinic
Last Updated: 08/08/2025
What Are Cookies?
Cookies are small text files that websites place on your device (computer, smartphone, or tablet) when you visit them. Think of them as digital sticky notes that help websites remember information about your visit to make your experience better and more personalized.
These files are completely safe and cannot harm your device or access your personal files. They simply store small pieces of information that help our website work properly and provide you with a smoother experience.
Why Do We Use Cookies?
At The Painex Clinic, we use cookies to:
✅ Make our website work properly – Essential functions like contact forms and appointment booking
✅ Remember your preferences – Language settings, accessibility options
✅ Improve our website – Understanding which pages are most helpful to visitors
✅ Keep our website secure – Preventing spam and protecting against cyber attacks
✅ Provide better patient care – Ensuring our online services meet your needs
We believe in being transparent about how we use cookies, so we’ve explained each type below in simple terms.
Types of Cookies We Use
1. Essential Cookies (Always Active)
What they do: These cookies are necessary for our website to function properly. They cannot be turned off because they’re essential for basic website operations.
Examples of what they help with:
- Submitting contact forms and appointment requests
- Remembering items in your session (like form data)
- Security features and fraud prevention
- Remembering your cookie preferences
- Ensuring the website loads correctly
Duration: These cookies are automatically deleted when you close your browser (session cookies) or may last up to 1 year for security features.
Legal basis: Legitimate interest – necessary for website functionality
2. Performance & Analytics Cookies
What they do: These cookies help us understand how visitors use our website so we can make improvements. They collect anonymous information about your visit.
What we learn:
- Which pages are most visited
- How long people spend on different pages
- Common navigation paths through our site
- Whether our website is loading quickly
- If visitors are finding the information they need
What we DON’T collect:
- Your name or personal information
- Your exact location (only general region like “Mumbai” or “Maharashtra”)
- Specific medical information or searches
Services we use:
- Google Analytics: Provides anonymous website usage statistics
- Website performance monitoring: Helps us fix technical issues quickly
Duration: Up to 2 years, but data is anonymized
Your choice: You can disable these cookies without affecting basic website functionality
3. Functional Cookies
What they do: These cookies remember choices you make to give you a more personalized experience.
Examples:
- Your preferred language (Hindi, English, Marathi)
- Text size preferences for better readability
- Whether you’ve dismissed certain notifications
- Your location preference for showing relevant information
Duration: Up to 1 year
Your choice: You can disable these, but you may need to reset your preferences each visit
4. Marketing & Communication Cookies (Used Only With Your Consent)
What they do: These cookies help us provide relevant information about our pain management services and health tips.
Examples:
- Remembering if you’ve subscribed to our newsletter
- Showing relevant health articles based on your interests
- Social media integration (if you choose to share our content)
Important: We only use these cookies if you give us explicit permission. You can withdraw consent at any time.
Duration: Up to 1 year or until you withdraw consent
Third-Party Cookies
Some cookies on our website are set by third-party services we use to improve your experience:
Google Analytics
- Purpose: Anonymous website usage analysis
- Data collected: Page views, session duration, general location
- Privacy: Data is anonymized and cannot identify individual users
- More info: Google’s Privacy Policy
Other Services
We may occasionally use other trusted third-party services (like appointment booking systems or patient feedback tools). These services may set their own cookies, and we ensure they meet the same privacy standards we maintain.
How to Control Cookies
Cookie Preference Center
You can manage your cookie preferences at any time by clicking the “Cookie Settings” link at the bottom of our website. This will allow you to:
- Turn off non-essential cookies
- Change your preferences for different types of cookies
- View details about each cookie we use
Browser Settings
You can also control cookies through your web browser settings:
Google Chrome:
- Click the three dots menu → Settings
- Privacy and Security → Site Settings
- Cookies and site data
- Choose your preferences
Mozilla Firefox:
- Click the menu button → Options/Preferences
- Privacy & Security panel
- Cookies and Site Data section
- Adjust your settings
Safari:
- Safari menu → Preferences
- Privacy tab
- Choose your cookie settings
Microsoft Edge:
- Settings menu → Privacy, search, and services
- Cookies and site permissions
- Manage and delete cookies
Mobile Browsers
For smartphones and tablets, cookie settings are usually found in the browser’s Settings or Privacy menu. The exact location varies by device and browser app.
What Happens If You Disable Cookies?
Essential Cookies
If you disable essential cookies, some parts of our website may not work properly:
- Contact forms may not submit correctly
- You may see security warnings
- The website may load more slowly
- Some features may be unavailable
Non-Essential Cookies
Disabling these won’t affect basic website functionality, but you may experience:
- Need to reset language preferences each visit
- Less personalized content
- We won’t be able to improve the website based on usage patterns
- Some third-party features (like social sharing) may not work
Cookies and Your Privacy
What We Don’t Do
❌ We never sell cookie data to third parties
❌ We don’t use cookies to identify you personally without your consent
❌ We don’t share your medical information through cookies
❌ We don’t use cookies for intrusive advertising
What We Do
✅ Keep all cookie data secure and encrypted
✅ Only collect information necessary for website functionality
✅ Anonymize analytics data to protect your privacy
✅ Allow you to control your cookie preferences
✅ Regularly review and update our cookie practices
Special Considerations for Medical Websites
As a healthcare provider, we take extra care with cookies:
Patient Information: We never store sensitive medical information in cookies. Any health-related data you share through our website is handled separately according to medical privacy laws.
Appointment Data: Cookies may temporarily store non-sensitive appointment preferences (like preferred times), but never personal medical details.
Security: We use enhanced security measures for all cookies to protect your privacy and maintain confidentiality.
International Visitors
GDPR Compliance (European Union)
If you’re visiting from the EU, you have specific rights regarding cookies:
- We’ll ask for your consent before using non-essential cookies
- You can withdraw consent at any time
- You have the right to object to certain cookie uses
- We provide clear information about each type of cookie
Indian Privacy Laws
Our cookie practices comply with Indian IT rules and data protection regulations:
- We obtain consent where required by law
- We provide clear information about our cookie use
- You have rights regarding your personal data
- We maintain security standards as required by Indian law
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to:
- Reflect changes in cookie technology
- Comply with new legal requirements
- Improve clarity and transparency
- Add or remove third-party services
When we make significant changes:
- We’ll update the “Last Updated” date at the top
- We’ll notify regular website visitors of important changes
- We may ask for renewed consent for new types of cookies
Contact Us About Cookies
If you have questions about our use of cookies, please contact us:
The Painex Clinic
Gandhi Nursing Home, Dattatray Krushnaji
Plot 102, Bhosale Road, Sector No. 24
Pradhikaran, Nigdi, Pimpri-Chinchwad
Maharashtra 411044
Phone: 08390442266
Email: digital.thepainexclinic@gmail.com
For Cookie-Related Questions:
- General cookie information: digital.thepainexclinic@gmail.com
- Technical issues with cookie settings: digital.thepainexclinic@gmail.com
- Privacy concerns: digital.thepainexclinic@gmail.com
Quick Reference Guide
✅ Cookies You Can’t Disable (Essential)
- Website security and basic functionality
- Contact form submission
- Session management
🔧 Cookies You Can Control (Non-Essential)
- Google Analytics (website improvement)
- Preference storage (language, text size)
- Social media integration
- Marketing communications
📞 Need Help?
- Cookie Settings: Look for “Cookie Settings” link at bottom of website
- Browser Help: Check your browser’s help section for cookie controls
- Questions: Contact us at digital.thepainexclinic@gmail.com
Remember: You’re always in control of your cookie preferences. We respect your choices and are here to help if you have any questions about how cookies work on our website.
This Cookie Policy was last updated on 08/08/2025 and is part of our overall Privacy Policy and Terms of Use.
